Enhance your Freshdesk experience with the premium Five9 integration, powered by AI for smarter customer engagement and improved ticket management.
Improve customer support efficiency with AI-driven insights and seamless call-to-ticket automation.
The app uses AI to generate summaries for calls, which are automatically attached to your Freshdesk tickets.
Configure whether tickets are created automatically or manually when receiving calls, chats, or voicemails.
Add notes to existing tickets and configure default ticket values for a streamlined workflow.
We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.
AI-powered call summarization provides automated, concise summaries of calls directly within your Freshdesk tickets, saving time and enhancing productivity.
Yes, the integration allows you to choose between automatic and manual ticket creation based on your workflow preferences.
The app matches contacts by recognizing multiple phone number formats, ensuring accurate ticket history for callers.
The app complies with privacy and security standards, ensuring that all data is encrypted during transit and stored securely.