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Five9 Premium CTI - AI Powered

Enhance your Freshdesk experience with the premium Five9 integration, powered by AI for smarter customer engagement and improved ticket management.

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Why SaaS22?

Improve customer support efficiency with AI-driven insights and seamless call-to-ticket automation.

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Why SaaS22?

^1% Top Solutions
Hand-picked recommendations because your business deserves only the best.
100% Pre-vetted Partners
Save time and de-risk deployments with pre-qualified vendors.
360° Hand-holding
High-quality expertise and personalised support through your journey.
∞ Perks, events and merch
Exclusive access to events, discounts, beta products, resources and merch.
Deliverables
AI-powered call summaries for tickets
Access to call recordings directly within tickets
Automatic or manual ticket creation for calls, chats, and voicemails
How it works
1
Call Summaries

The app uses AI to generate summaries for calls, which are automatically attached to your Freshdesk tickets.

2
Configuration

Configure whether tickets are created automatically or manually when receiving calls, chats, or voicemails.

3
Streamline Workflow

Add notes to existing tickets and configure default ticket values for a streamlined workflow.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

What is AI-powered call summarization?

AI-powered call summarization provides automated, concise summaries of calls directly within your Freshdesk tickets, saving time and enhancing productivity.

Can I control whether tickets are created automatically or manually?

Yes, the integration allows you to choose between automatic and manual ticket creation based on your workflow preferences.

How does the contact matching feature work?

The app matches contacts by recognizing multiple phone number formats, ensuring accurate ticket history for callers.

Is my data secure with this integration?

The app complies with privacy and security standards, ensuring that all data is encrypted during transit and stored securely.