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Fresh Desk and Ring Central Premium CTI with AI

A seamless integration of Ring Central and Fresh Desk with AI-powered transcription and summarization for enhanced customer interactions.

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Why SaaS22?

This integration enhances productivity by automating call logging, transcriptions, and ticket creation, allowing agents to focus on conversations rather than administrative tasks.

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Why SaaS22?

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Deliverables
Seamless RingCentral Integration & AI-Powered Call Features – Integrate RingCentral with Freshdesk to enable AI-powered call transcription, summarization, and streamlined communication management.
Automated Ticketing & Call Recording – Automatically create tickets for calls and text messages while securely storing call recordings in AWS or Google Cloud.
Customizable Workflow & Agent Management – Configure settings for ticket creation, notifications, and agent assignment to match your business needs.
How it works
1
Seamless RingCentral Integration in Freshdesk

The CTI app appears in Freshdesk, providing full RingCentral functionalities, including call management and communication tracking.

2
Automated Ticketing & AI-Powered Transcription

Incoming and outgoing calls, as well as text messages, trigger automatic ticket creation and contact matching, with AI transcribing and summarizing conversations for detailed ticket updates.

3
Flexible Call Recording & Storage Options

Call recordings can be stored in RingCentral, AWS, or Google Cloud based on user preferences, ensuring secure and accessible documentation.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

How can I install the CTI application?

We will schedule a call to assist with installation and implementation. The process takes 30-60 minutes.

Does the app support outbound calling and AI-powered interactions?

Yes, outbound calls work similarly to inbound calls, including recording and transcription features. AI-powered transcription and summaries apply to both voice calls and text messages.

Can I customize ticket creation settings?

Yes, you can configure settings for ticket assignment, pop-up prompts, and contact lookup preferences to match your workflow.

Where are call recordings stored?

Recordings can be stored in RingCentral, AWS, or Google Cloud, based on your configuration.