Back

Freshdesk x Genesys Cloud Premium CTI + AI by Loyally

Seamlessly integrate Freshdesk with Genesys Cloud to enhance customer engagement using AI-powered call transcriptions, ticket automation, and advanced call-handling features.

‍

Submit request

Why SaaS22?

Improve customer support efficiency with AI-driven insights, automated ticket management, and powerful Genesys PureCloud functionalities.

‍

Why SaaS22?

^1% Top Solutions
Hand-picked recommendations because your business deserves only the best.
100% Pre-vetted Partners
Save time and de-risk deployments with pre-qualified vendors.
360° Hand-holding
High-quality expertise and personalised support through your journey.
∞ Perks, events and merch
Exclusive access to events, discounts, beta products, resources and merch.
Deliverables
AI-powered call transcriptions and summaries for tickets
Access call recordings directly from Freshdesk tickets
One-click dialing and efficient contact matching
How it works
1

AI generates call transcriptions and summaries, which are automatically attached to Freshdesk tickets.

2

Users can manually or automatically create tickets based on calls, voicemails, and IVR inputs.

3

Genesys PureCloud functionalities like hold, mute, transfer, voicemail, and queue management ensure seamless call handling.

Submit request

We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

Submit Request
Request Submitted!
Your request has been submitted successfully. We'll get in touch with you soon.
Oops! Something went wrong while submitting the form.

Frequently Asked Questions

1. What is AI-powered call transcription?

AI-powered transcription converts call conversations into text and generates summaries for quick insights.

2. Can I access call recordings within Freshdesk?

Yes, call recordings are directly accessible from tickets for better reference and analysis.

3. How does contact matching work?

The app identifies contacts based on multiple phone number formats, ensuring accurate caller ticket history.

4. What Genesys PureCloud features are supported?

The integration supports hold, mute, transfer, voicemail, queue management, and availability status changes.