Seamlessly integrate Freshdesk with Genesys Cloud to enhance customer engagement using AI-powered call transcriptions, ticket automation, and advanced call-handling features.
Improve customer support efficiency with AI-driven insights, automated ticket management, and powerful Genesys PureCloud functionalities.
AI generates call transcriptions and summaries, which are automatically attached to Freshdesk tickets.
Users can manually or automatically create tickets based on calls, voicemails, and IVR inputs.
Genesys PureCloud functionalities like hold, mute, transfer, voicemail, and queue management ensure seamless call handling.
We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.
AI-powered transcription converts call conversations into text and generates summaries for quick insights.
Yes, call recordings are directly accessible from tickets for better reference and analysis.
The app identifies contacts based on multiple phone number formats, ensuring accurate caller ticket history.
The integration supports hold, mute, transfer, voicemail, queue management, and availability status changes.