Back

Freshservice x RingCentral CTI Premium

This Project showcases the Freshservice x RingCentral CTI Premium integration by Loyally, designed to optimize customer support by integrating communication channels, call management, and ticketing systems seamlessly.

‍

‍

Submit request

Why SaaS22?

Features

Improve customer support efficiency by automating call handling and ticket creation.
Enhance caller experience through features like click-to-dial and call forwarding.
Consolidate customer communication and interaction data for better insights.
Tailor-made solution available for unique business needs.
Streamline call management with features like call transferring and conference calling.

‍

Why SaaS22?

^1% Top Solutions
Hand-picked recommendations because your business deserves only the best.
100% Pre-vetted Partners
Save time and de-risk deployments with pre-qualified vendors.
360° Hand-holding
High-quality expertise and personalised support through your journey.
∞ Perks, events and merch
Exclusive access to events, discounts, beta products, resources and merch.
Deliverables
Integration of RingCentral CTI with Freshservice ensures a seamless connection between communication and ticketing platforms, with a guided installation session (30-60 minutes) for smooth implementation.
Support for inbound and outbound calling enables seamless customer support, while automatic call log saving ensures calls are recorded as tickets within the Freshservice environment.
Custom Features – Tailored solutions as per your company’s specific requirements, with periodic updates every 6 months
How it works
1
Creating Contacts for Unknown Callers & Handling Multiple Caller Matches

Automatically creates new contacts for unknown incoming calls while identifying and managing multiple matches for existing contacts.

2
Voice Messages & Click-to-Dial

Record and manage voicemails for follow-up actions while simplifying dialing with click-to-call functionality.

3
Call Forwarding & Transferring

Easily forward and transfer calls to the right department or agent as needed.

Submit request

We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

Submit Request
Request Submitted!
Your request has been submitted successfully. We'll get in touch with you soon.
Oops! Something went wrong while submitting the form.

Frequently Asked Questions

How can I install the RingCentral Freshservice CTI application?

Upon purchasing the app, we will schedule a call and assist with the installation and implementation of the app in your Freshservice environment. This will take approximately 30-60 minutes.

Is outbound calling available?

Yes, outbound calling is fully supported. It functions similarly to inbound calling, as shown in the demo video.

I would like to have more/different features in the application. Is that possible? and Will the chat conversations automatically create tickets in Freshservice?

For custom requests, please reach out to us at info@loyally.eu to discuss the possibility of adding this feature to the app.

Will voicemails automatically generate a ticket in Freshservice with this app?

Please contact us at info@loyally.eu to discuss the possibility of adding voicemail ticket generation to the app.