This Project showcases the Freshservice x RingCentral CTI Premium integration by Loyally, designed to optimize customer support by integrating communication channels, call management, and ticketing systems seamlessly.
Improve customer support efficiency by automating call handling and ticket creation.
Enhance caller experience through features like click-to-dial and call forwarding.
Consolidate customer communication and interaction data for better insights.
Tailor-made solution available for unique business needs.
Streamline call management with features like call transferring and conference calling.
Automatically creates new contacts for unknown incoming calls while identifying and managing multiple matches for existing contacts.
Record and manage voicemails for follow-up actions while simplifying dialing with click-to-call functionality.
Easily forward and transfer calls to the right department or agent as needed.
We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.
Upon purchasing the app, we will schedule a call and assist with the installation and implementation of the app in your Freshservice environment. This will take approximately 30-60 minutes.
Yes, outbound calling is fully supported. It functions similarly to inbound calling, as shown in the demo video.
For custom requests, please reach out to us at info@loyally.eu to discuss the possibility of adding this feature to the app.
Please contact us at info@loyally.eu to discuss the possibility of adding voicemail ticket generation to the app.