Freshservice x RingCentral CTI Premium

This Project showcases the Freshservice x RingCentral CTI Premium integration by Loyally, designed to optimize customer support by integrating communication channels, call management, and ticketing systems seamlessly.

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Why SaaS22?

Features

Improve customer support efficiency by automating call handling and ticket creation.
Enhance caller experience through features like click-to-dial and call forwarding.
Consolidate customer communication and interaction data for better insights.
Tailor-made solution available for unique business needs.
Streamline call management with features like call transferring and conference calling.

Why SaaS22?

^1% Top Solutions
Hand-picked recommendations because your business deserves only the best.
100% Pre-vetted Partners
Save time and de-risk deployments with pre-qualified vendors.
360° Hand-holding
High-quality expertise and personalised support through your journey.
∞ Perks, events and merch
Exclusive access to events, discounts, beta products, resources and merch.
Deliverables
Integration of RingCentral CTI with Freshservice ensures a seamless connection between communication and ticketing platforms, with a guided installation session (30-60 minutes) for smooth implementation.
Support for inbound and outbound calling enables seamless customer support, while automatic call log saving ensures calls are recorded as tickets within the Freshservice environment.
Custom Features – Tailored solutions as per your company’s specific requirements, with periodic updates every 6 months
How it works
1
Creating Contacts for Unknown Callers & Handling Multiple Caller Matches

Automatically creates new contacts for unknown incoming calls while identifying and managing multiple matches for existing contacts.

2
Voice Messages & Click-to-Dial

Record and manage voicemails for follow-up actions while simplifying dialing with click-to-call functionality.

3
Call Forwarding & Transferring

Easily forward and transfer calls to the right department or agent as needed.

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We're here to help!

We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.

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Frequently Asked Questions

How can I install the RingCentral Freshservice CTI application?

Upon purchasing the app, we will schedule a call and assist with the installation and implementation of the app in your Freshservice environment. This will take approximately 30-60 minutes.

Is outbound calling available?

Yes, outbound calling is fully supported. It functions similarly to inbound calling, as shown in the demo video.

I would like to have more/different features in the application. Is that possible? and Will the chat conversations automatically create tickets in Freshservice?

For custom requests, please reach out to us at info@loyally.eu to discuss the possibility of adding this feature to the app.

Will voicemails automatically generate a ticket in Freshservice with this app?

Please contact us at info@loyally.eu to discuss the possibility of adding voicemail ticket generation to the app.