This demo shows how Genesys Cloud CTI integrates seamlessly with Fresh Service to improve the efficiency and reliability of customer service.
The integration simplifies customer service by providing all the necessary customer details and ticket history in one screen, reducing call handling time and improving service quality.
The CTI tab provides a full-featured Genesys Cloud Softphone for easy call access, while incoming caller details and ticket history are displayed in the Request Tickets tab for quick reference and ticket creation.
Contact details are displayed in the background during calls for full context, and users can select the correct contact when multiple contacts are linked to the same phone number.
After a call ends, a new ticket is automatically created with relevant details, or an existing ticket is updated with call notes for streamlined documentation.
We look forward to working with you on your custom implementation. All we need is a few details and we'll be right with you.
We will schedule a call to assist with the installation and implementation in your Freshservice environment. The process takes approximately 30-60 minutes.
Yes, outbound calling functions the same way as inbound calling, as demonstrated in the video.
Yes, we offer tailored solutions for your company. The app is updated every six months with new features and bug fixes, and we will keep you informed about upcoming updates through our feature roadmap.
You can schedule a demo or request a trial to explore the app’s capabilities before making a purchase.